Returns & Exchanges
At Isopure, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unopened items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.
Ship the Item
Send your package back to our distribution center using a trackable shipping service of your choice to ensure safe delivery.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing